PLEASE NOTE: Videos are in the NTSC-VHS format that is used in the United States (and some other countries). If you require the PAL-VHS video format, please state this in the "Comment's Field" of our order form. There is a $10 conversion fee per tape that will be added later to your order total. This fee charge will not appear in your electronic receipt but it will appear on the invoice included with your shipment. RETURN POLICY: Tapes are non-refundable. Items can be exchanged for the same title, if defective or damaged upon receipt. Please call 1-800-824-2433 for a retun authorization number.